Case Study:Hachette Book Group
The Challenge
Hachette Book Group faced mounting pressure as its end-of-life, manual returns process struggled to keep pace with demand. The system required numerous touches to sort books to their final destinations, leading to frequent errors, high labor requirements, and a growing backlog of returns. Onboarding new employees added to the challenge—training on the manual system could take up to two weeks, during which productivity remained low.
The Solution
Dual Split Tray Sorter
- Up to 14,400 uph
- Manual scanning allows for specific return authorization assignment
- High, medium, and low throughput destinations
- Designed to fit in available open footprint for zero downtime
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The Benefits
50% Reduction in Labor
75% Reduction in Backlog
<1% Damages
99.96% accuracy
The Results
- Improved customer satisfaction
- Improved service levels
- Increased productivity
- Reduced footprint
- Reduced errors