Hachette Book Group, one of the world’s leading publishing companies based in Indiana, faced increasing challenges. Difficulties of manual labor, inefficient fulfillment speed, and damaging product handling were affecting overall productivity, customer satisfaction, and operational costs. With a vast catalog of books shipped across North American and internationally, growing demand and higher standards were driving the need for an innovative solution that would enhance efficiency while reducing reliance on manual labor.
The Search for a Smarter Sorting Solution
Hachette had relied on manual process for order fulfillment for years, which could take up to two weeks during peak seasons, a detrimental timeline in today’s fast-paced order fulfillment market. The company needed a system that could not only increase throughput but reduce errors. After careful consideration of available options, Hachette chose the EuroSort Dual Split Tray sorter, the first step in the revolutionization of their operations.
The EuroSort Advantage
Implementing the EuroSort Dual Split Tray sorter had a profound impact on warehouse operations immediately. The system provided several key benefits:
✅ Automated High-Volume Book Distribution: reduce dependence on manual sorting
✅ Near Elimination of Book Damage: ensures customers receive books in pristine condition
✅ Eliminating Sorting Bottlenecks: leading to faster fulfillment and fewer delays
✅ Reduction in Training Time: cut from two days to five minutes thanks to a user friendly system
The Dual Split Tray Sorter’s efficiency led to a 75% reduction in the returns backlog and a threefold in productivity. Hachette transformed their distribution process by optimizing both labor allocation and floor space, allowing them to process more books in less time while maintaining top-tier accuracy.
Due to the reliability and ease of repair on the sortation system, since implementing 18 months ago Hachette has faced no major downtime, ensuring consistent productivity and order fulfillment.
Seamless Implementation & Long-Term Success
EuroSort team’s expertise and support through the implementation process reassured Hachette Book Group they’d made the right decision. The transition from the old way to the new sortation system was smooth and the results were apparent. Hachette’s warehouse had improved order accuracy, to an impressive 99.96%, leading to higher customer satisfaction rates. The collaboration also resulted in a remarkable 75% reduction in their returns backlog.
Hachette experienced the smoothest Black Friday ever before, a testament to how automation reshaped their operations. The new system fostered a more collaborative work environment, aligning with the company core value of “Ride Together, Win Together.”
The Future of Book Distribution with Automation
With the EuroSort Dual Split Tray Sorter, Hachette has positioned themselves for long-term success. The success proves that automation is not just about efficiency – it’s about transforming workflows and creating a smarter, more sustainable future for distribution. Kris Langhorst, Returns Center Manager, emphasizes the impact of EuroSort’s technology, stating, “I would recommend a EuroSort sorter to any company reviewing the technology. It has been transformative.”
Learn more about EuroSort Sortation Solutions.