Service & support
The service we provide to System Integrators and end users is a fixed component of the total scope of supply. Our service supports you with all system and process related matters during the entire life cycle of the system. The trained service team provides preventive maintenance, repairs, updates and upgrades that contribute to the highest operational reliability.
Changes in the business situation require adjustments to the system more than once. These adjustments during the life cycle lower the operational costs and extend the lifespan. The advantages of EuroSort Service and Support for you as a customer:
- Inhouse product-trained technicians in the world (mechanical, electrical / PLC, software)
- Original parts
- Spare parts in stock for fast delivery times
In addition, EuroSort Service & Support offers the possibility to record the desired support in a hotline & service agreement. This provides insight into the Total Cost of Ownership and offers such an agreement the following advantages:
- Access to 24/7 helpdesk
- Priority with remote support
- Minimum response times
- Multidisciplinary support
- Reduced rates Planned maintenance, in consultation, for minimal downtime
- ncluding product improvements mech / SW during the contract.
- Possibility to Customer Care
Ask for more information if there is interest in a Hotline & Maintenance agreement.